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About Our Products
Where can I find a product that is not available online?
Our Customer Relations team can help you locate a product within one of our Vince Camuto stores or concessions around the UK. However, some items may not be available due to being sold out as a result of popular demand or be from a previous season’s collection.
Can you tell me more information about a product I have seen online or in a Vince Camuto store?
We will endeavour to give you as much information as possible about any product sold online or in Vince Camuto store.
You can contact the Vince Camuto Customer Services team on:
Do you deliver to my country?
Do you deliver to BFPO addresses?
No, sorry for any inconvenience caused.
How much will I be charged for delivery?
UK and International delivery charges are on the Shipping and Returns page
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Can I return my order to a store?
We are pleased to accept any return or exchange in the Vince Camuto Boutique listed below.
+44 020 7937 3716
If you would like further information, please contact the Customer Services team on:
- Monday – Friday: 9am-8pm
- Saturday: 10am-5pm
- Sunday: 11am-5pm
- Bank Holidays: 11am-5pm
+44 (0) 207 781 7483
How do I return my order for free?
We only offer free returns to deliveries despatched to a UK postal address. We include a Freepost label with all our deliveries. Simply attached the label to your parcel and take to your nearest post office. There is no need to contact us when posting a return. You will receive an email when your return is processed. Refunds may take up to 2 weeks to reach your bank account.
Is it safe to order online?
We utilise industry-standard secure sockets layer (ssl) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
- Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
- Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
- Data integrity - this checks the data being transferred to ensure it has not been altered.
What payment methods can I use?
We accept payment by major credit cards, charge cards or debit cards including; Visa, Mastercard and Maestro. Please note we do not accept the following payment methods; Payment on delivery, Email instalments, Splashplastic, Cheque, Bank transfer, Postal order and Paypal.
Why store my credit card details at vincecamuto.co.uk?
You may choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at VINCECAMUTO.CO.UK.
Is it safe to store my credit cards details online at vincecamuto.co.uk?
At VINCECAMUTO.CO.UK, your personal online security is important to us.
We use SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For your safety and protection, we confirm that the billing address you provide matches the address on file with your credit cards company.
Please note, your details will not be shared with any third parties.
How do I check or remove my stored credit card details?
You can safely check or remove stored credit card details from the My Cards section from within My Account.
To remove a card, click on the delete icon next to the card you with to delete.
What is ssl encryption technology?
Short for Secure Sockets Layer, SSL encryption is a protocol developed for transmitting private documents (confidential user information, such as credit card numbers) via the Internet.
What can I do if I have a technical problem?
In order to have the optimum experience on our website, we recommend that you use an up to date web browser and recommend that you download the latest Adobe Flash player from www.adobe.com.
Please note the site does not support Microsoft Internet Explorer 6 (IE6).
If you are experiencing persistent technical issues please contact our Customer Service team by emailing firstname.lastname@example.org or call +44 (0) 207 781 7483.
To help us solve your problems in a timely manner, it helps to have the following information available:
- your operating system (e.g. Windows 7, Mac OS X)
- internet browser (e.g. Internet Explorer 9, Firefox 5)
- the url you are trying to access
What can I do if my email address and/or password is not recognised?
Please check you registered with the email address you are trying to enter. It is often the case that people forget which email address they have used to register with us. If you have forgotten your password, we can send you a new password via email, to the address you registered with. If you continue to experience problems, please contact our Customer Services team on: +44 (0) 207 781 7483 or email: email@example.com